Terms & Conditions

These Terms of Service (“Terms”) govern your use of the PlayServ platform and services provided by PlayServ Ltd, a company registered in England and Wales (registration number 10645902), with its registered office at Dept 6218a, 196 High Road, Wood Green, London N22 8HH, United Kingdom (“PlayServ,” “we,” “our,” or “us”).

By using our Services you agree to these Terms. If you don't agree, don't use the Services.

1. Services

PlayServ provides backend and SDK tools for building, running, and operating live games — including multiplayer, realtime configuration, LiveOps, analytics, payments, and related services. Specific Service details will be set out in individual Orders. Trial or free-tier access may be limited in scope and is provided “as is.”

2. Accounts & eligibility

• You must be at least 18 years old and acting on behalf of a business or another legal entity.
• The account holder is responsible for the accuracy of registration data and for keeping credentials secure.
• The account holder is liable for all activity on the account, including activity by authorised staff and collaborators.

3. Acceptable use

You agree not to:

• Disrupt or interfere with the Services or any infrastructure supporting them.
• Reverse-engineer or access source code except where legally permitted.
• Upload unlawful, infringing, or malicious content.
• Use the Services for any unlawful purpose.

We may suspend access to protect the Services or to comply with applicable law.

4. Intellectual property & licences

PlayServ owns all intellectual-property rights in the Services and the related documentation. We grant you a non-exclusive, non-transferable, revocable licence to use the Services for development and operation of your own projects. Redistribution of PlayServ materials outside your own projects is prohibited.

5. Data & privacy

PlayServ acts as Data Controller for account-level data and as Data Processor for player-level data processed on your behalf. Processing is governed by our Privacy Policy.

6. Fees & payment

Fees are set out on our Pricing page and in individual Orders. Charges are applied per billing cycle. Fees are non-refundable except where required by law. You are responsible for all applicable taxes.

7. Confidentiality

Both parties will protect the other's non-public information using reasonable care. This obligation survives termination of the agreement.

8. Disclaimers & warranties

Paid Services will substantially conform to our documentation. Your remedy for non-conformance is limited to re-performance of the affected Service or a pro-rated credit. All other offerings (free tier, trial, beta, marketplace templates) are provided “as is” without warranties of any kind, express or implied.

9. Liability

Each party's liability is capped at the fees paid by you to PlayServ in the twelve (12) months preceding the event giving rise to the claim. Liability for (a) intellectual-property indemnity, (b) payment obligations, and (c) breach of confidentiality is excluded from this cap. Neither party is liable for indirect, consequential, or incidental losses.

10. Indemnities

PlayServ will defend you against third-party claims that the Services infringe intellectual-property rights, subject to your reasonable cooperation. You will defend PlayServ against claims arising from your content or your breach of these Terms.

11. Termination

PlayServ may terminate accounts for any reason, including breach of these Terms. On termination your right to use the Services ceases; provisions that by nature should survive (IP, liability, confidentiality, governing law) will survive.

12. Changes to Services or Terms

We may change the Services or these Terms. Material changes are posted at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.

13. Governing law & venue

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

14. Miscellaneous

• Assignment — neither party may assign these Terms except to affiliates or in connection with a merger, acquisition, or sale of all or substantially all assets.
• Force majeure — neither party is liable for failure to perform due to events beyond reasonable control.
• Severability — if any provision is unenforceable, the remaining provisions remain in effect.
• Entire agreement — these Terms, together with any Orders and the Privacy Policy, constitute the complete agreement between the parties.