Privacy Policy

This policy describes how PlayServ Ltd(“PlayServ,” “we,” “our,” or “us”), a United Kingdom incorporated company registered at Dept 6218a, 196 High Road, Wood Green, London, United Kingdom, N22 8HH (registration number 10645902), collects, uses, stores, and protects personal information when you access or use our services.

1. Applicability of this Privacy Policy

This policy applies to our online services, mobile and desktop applications, the website playserv.com, and other interactions including customer support and community forums.

Exclusions:

• Third-party applications integrated with the Services.
• Data handled by Customers where we serve as Data Processor rather than Controller.

2. Types of personal data we collect

• Account information— name, email address, password, professional role.
• Billing data— billing addresses and payment details (handled via PCI-compliant processors).
• Technical & usage data— IP addresses, browser types, device identifiers, interaction logs.
• Location data— approximate location derived from IP address or business address.
• Cookie data— used for sessions and basic traffic analysis. See our Cookie Policy.
• AI interaction data— prompts and metadata from integrated AI features.

3. Legal bases for processing

Under the UK GDPR and EU GDPR, processing occurs on one or more of the following bases:

• Performance of a contract— to deliver the Services you've signed up for.
• Legitimate interests— security, fraud prevention, and product improvement.
• Consent— for marketing communications and specific data-sharing activities.
• Legal obligation— tax, labour, and regulatory compliance.

4. How we share personal data

We do not sell personal data. Sharing is limited to:

• Sub-processors— cloud hosting, customer support, and analytics vendors bound by data-processing agreements.
• Corporate affiliates— within our company group.
• Legal compliance— where required under EU or Member-State law.
• Business transfers— during mergers, acquisitions, or reorganisations.

5. International data transfers

Data is stored preferentially within the EEA. Some processing may occur outside the EEA (including in the United States), using one or more of the following safeguards:

• European Commission adequacy decisions.
• Standard Contractual Clauses (SCCs).
• EU-U.S. Data Privacy Framework certifications.

6. Data retention

• Account data— retained for the duration of the active account.
• Legal records— up to 10 years, as required by EU tax law.
• Deletion— secure deletion or anonymisation once data is no longer required.

7. Your GDPR rights

You have the right to:

• Access your data.
• Rectify inaccurate data.
• Request erasure (“right to be forgotten”).
• Restrict processing.
• Data portability.
• Object to processing.
• Withdraw consent at any time.

To exercise any of these rights, email contact@playserv.io.

8. Security

We implement technical and organisational measures including encryption at rest and in transit. We recommend you use a strong password and enable two-factor authentication on your account.

9. Age restrictions

The Services are not intended for individuals under 18. If personal data about a minor is collected inadvertently, it will be deleted immediately upon discovery.

10. Changes to this policy

We may update this policy to reflect legal or business-practice changes. Material changes will be communicated by email or via a Service notice before they take effect.

11. Contact us & supervisory authority

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local EU supervisory authority.